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Helpdesk employee

Berlin-Mitte | MDC-BIMSB

The Max Delbrück Center for Molecular Medicine (MDC) in the Helmholtz Association is an international biomedical research center dedicated to understanding the molecular mechanisms of health and disease with the goal to devise new diagnostics and medicines. The MDC is a member of the Helmholtz Association, Germany's largest scientific organization, and offers an engaging research environment with cutting-edge research infrastructure. Currently, ~1250 employees and ~500 guest scientists work at the Berlin-Buch and Berlin-Mitte campuses. Our diverse workforce is a core strength that inspires creativity and innovation at the MDC.

The MDC is committed to improving human health through transformative biomedical research. Our goal is to pioneer discoveries for preventing, treating, and ultimately curing disease.

Then take the opportunity to join our team in Berlin Mitte & Berlin Buch and support our scientists in an attractive and modern working environment.
IT-Helpdesk employee/ Linux (m/f/d)

Job Description

  • support of scientific working groups with setup and support of Linux systems
  • reception and independent processing of incoming fault reports by telephone and ticket system (Matrix42)
  • assisting colleagues with MacOS and Windows support as holiday/sick leave cover
  • support/advise for general questions about IT systems; user management
  • collaboration in scientific projects (e.g. platforms for AI applications) and administration (e.g. digitalization projects

Requirements

  • completed training as an IT specialist for system integration, or a comparable qualification and professional experience in the tasks mentioned
  • sound knowledge and practical experience in dealing with systems under Linux are necessary
  • knowledge of automation, management and monitoring systems under Linux such as Puppet, Ansible, SLURM, or CheckMK, as well as the administration of own RPM repositories is an advantage
  • knowledge of infrastructures/networks (in particular Active Directory, DNS, DHCP)
  • fluent German and English skills

We offer

  • international working environment with communication in English and German
  • interesting career opportunities and a range of opportunities for further qualification and training
  • Compatibility of family and career certified by the workandfamily audit (“berufundfamilie audit”)
  • Support for "New Berliners" through the MDC Welcome & Family Office
  • On-campus health and fitness center

You also benefit from:

  • a modern, constantly evolving IT infrastructure including High Performance Computing (HPC)
  • a comprehensive qualification and further training programme
  • flexible working hours and mobile working

Further Information:



Team:
Corporate IT / Helpdesk


Application Period:
April 28, 2024


Workplace:
MDC Berlin-Mitte


Salary:
Die Vergütung erfolgt nach TVöD (Bund) bis zur Entgeltgruppe 9b, je nach Vorliegen der persönlichen Voraussetzungen. Eine betriebliche Altersvorsorge ist Bestandteil des Gehaltspakets.


Employment volume:
Full Time
Die Anzahl der Wochenstunden beträgt 39 Stunden.


Desired starting date:
June 01, 2024


Limitation:
Permanent


Contact:
Michael Waldow
Corporate IT / Helpdesk
michael.waldow@mdc-berlin.de


Commitment to Equity, Diversity and Inclusion:
MDC values diversity and is committed to fostering an inclusive, fair and open environment that allows everyone to grow and flourish. All qualified applicants will receive equitable consideration for employment based on their experience and qualifications, and will not be discriminated against on the basis of national or ethnic origin, religion, sexual orientation, gender identity, disability, age, or other personal characteristics. We recognize that creating diverse teams that represent a broad range of experiences, perspectives and backgrounds strengthen our work and research. We welcome applications from open-minded people who embrace working together in a diverse environment. Applications from severely disabled people will be given particular consideration.


Application:
Please use our online portal and submit your application including CV (without photo, age and information about your family status) and other relevant attachments.

If you have a foreign degree, please submit proof of the recognition of your degree in Germany with your application. The proof can be determined via the anabin database (https://anabin.kmk.org/anabin.html) and can be submitted as a PDF attachment to the application.

For information on fair mobility, click here: https://www.fair-labour-mobility.eu/.


Apply now